The telecommunications world is evolving, and one of the latest advancements in mobile technology is the eSIM. Safaricom, Kenya’s leading mobile network provider, has embraced this technology, offering its customers a new, seamless way to connect without the need for a physical SIM card.
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This comprehensive guide will cover everything you need to know about the Safaricom eSIM, from its benefits to how to activate it and answers to frequently asked questions.
What is an eSIM?
An eSIM, short for “embedded SIM,” is a SIM card that’s embedded directly into a device. Unlike traditional physical SIM cards that you insert into your phone, an eSIM is a digital SIM that allows you to activate a cellular plan without needing a physical card. For Safaricom customers, the eSIM is stored within the device and contains all the data required to connect and use the Safaricom network. This eliminates the need for a physical SIM card slot, making it highly convenient and efficient.
Benefits of the Safaricom eSIM
The eSIM offers a range of benefits, especially for users looking for flexibility, durability, and the convenience of multiple network profiles. Here’s why switching to a Safaricom eSIM could be beneficial:
- Multiple Numbers on One Device
With an eSIM, you can have more than one phone number on the same device without needing to swap out SIM cards. This is particularly useful for individuals who want to maintain both work and personal numbers on a single phone. - Easy Operator Switching
If you own a single-SIM device, you can easily switch operators without changing your device. The eSIM lets you download different network profiles, so you’re not locked to one network provider and can change operators seamlessly. - Reduced Risk of Damage
The embedded SIM is built into your phone, reducing the risk of damage from handling a physical SIM card. This is beneficial for users who frequently switch devices or experience SIM card wear and tear. - Perfect for Frequent Travelers
Travelers can conveniently switch providers as they move across different regions. With the Safaricom eSIM, you can download and activate a new plan from a local provider in each country you visit without needing to swap physical SIMs, making it ideal for international travel.
Dual SIM with an eSIM: What Does It Mean?
Devices that support Dual SIM with an eSIM capability have both a physical SIM slot and an embedded SIM. This setup allows you to have two active phone numbers on the same device. For instance, you could have your Safaricom eSIM active alongside a physical SIM from another carrier, giving you access to two networks without needing two phones.
What is an eSIM-Only Device?
Some devices are eSIM-only, meaning they don’t have a physical SIM slot at all. For these devices, all network information is stored directly on the eSIM inside the device. This type of device is more common in newer phone models, which rely entirely on eSIM technology for connectivity.
How to Check if Your Device Supports eSIM
To find out if your device is eSIM-compatible, simply dial *#06# on your device. If your device displays an EID number, it means it’s eSIM-enabled and ready to use Safaricom’s eSIM services.
How to Get a Safaricom eSIM QR Code
To activate your Safaricom eSIM, you’ll need to purchase a QR code that allows you to download the eSIM profile onto your device. Here’s the process:
- New Line Activation: Ksh.250
- Prepaid Conversion: Ksh.150
- Postpaid Activation: Free
To get started, visit any Safaricom retail shop and bring your original identification documents (ID or passport). If you’re currently roaming, you can send an email to [email protected] or [email protected]. Once vetted successfully, you will be required to make the payment, and the QR code will be sent to you via email.
Enabling Safaricom eSIM While Roaming
If you’re overseas and want to activate Safaricom’s eSIM services, contact Safaricom’s customer care via email at [email protected] or [email protected]. After your information is verified, you’ll be asked to make a payment. Once done, the QR code will be sent to you via email, allowing you to activate the eSIM from anywhere with an internet connection.
eSIM Activation Process
- Once you’ve purchased your eSIM QR code from a Safaricom shop, connect your device to Wi-Fi or cellular data.
- Open the Settings menu on your device, usually found under Network or Cellular settings.
- Scan the QR code provided by Safaricom to activate the eSIM profile on your device.
- Follow the on-screen instructions to complete the setup.
Frequently Asked Questions about Safaricom eSIM
Can I Activate My Safaricom eSIM by Calling the Call Center?
No, you’ll need to visit a Safaricom Shop to purchase the eSIM. However, once you have the QR code, you can activate the eSIM profile from anywhere with an internet connection.
Can I Download the QR Code Without a Data Connection?
No, a Wi-Fi or cellular network connection is required to download the QR code and activate your eSIM profile.
Will the eSIM Work with 2G, 3G, 4G, and 5G?
Yes, the eSIM functions just like a physical SIM, giving you access to all network generations including 2G, 3G, 4G, and 5G, provided your device supports these technologies.
Can I Use Both Physical and eSIM with Different Phone Numbers?
Yes, if your device supports Dual SIM with eSIM, you can have both the eSIM and a physical SIM active, each with a different phone number.
How Many eSIM Profiles Can I Have on My Device?
The number of eSIM profiles you can store depends on your device’s manufacturer specifications and capabilities. Most devices allow for multiple profiles but only one active eSIM profile at a time.
Can I Use the Same Number on Both the eSIM and Physical SIM?
No, if it’s the same number, only one SIM can be active at a time. However, if the numbers are different, you can use both simultaneously.
Can I Make and Receive Calls on Both Numbers?
Yes, if you have both an eSIM and a physical SIM with different numbers, you can make and receive calls and messages on both. However, if you’re on a call with one number, calls to the other number will go to voicemail.
What Happens to M-PESA on eSIM?
After activating the eSIM, your M-PESA details remain the same. However, you may need to access the STK (SIM Toolkit) menu to re-activate M-PESA on the new eSIM profile.
Conclusion
The Safaricom eSIM is a game-changer for mobile users in Kenya, offering flexibility, durability, and convenience. With the eSIM, you can maintain multiple phone numbers on one device, switch operators with ease, and enjoy enhanced durability since the SIM card is embedded directly into your phone.
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Whether you’re a frequent traveler, a business professional needing multiple numbers, or someone looking to keep up with the latest in mobile technology, Safaricom’s eSIM offers a compelling alternative to traditional SIM cards. To get started with Safaricom’s eSIM, visit a Safaricom retail shop or contact them if you’re abroad. Embrace the future of mobile connectivity with the Safaricom eSIM – a smarter, more convenient way to stay connected.
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