In Kenya, a driving licence is a crucial document that verifies a driver’s legal permission to operate a motor vehicle. However, there are times when this essential document may be lost, defaced, or require re-issue due to a name change. In such cases, the National Transport and Safety Authority (NTSA) allows licenced drivers to apply for a duplicate driving licence, ensuring they can continue driving legally.
READ ALSO: How to Apply for PSV Drivers Badge
This guide provides a step-by-step approach to applying for a duplicate driving licence through Kenya’s NTSA eCitizen platform, covering eligibility, required documents, costs, and tips to make the process smoother.
When Should You Apply for a Duplicate Driving Licence?
A duplicate driving licence is issued under specific circumstances. You should apply for one if:
- The Original Licence is Lost: In case of misplacement, a duplicate licence is necessary to avoid legal issues while driving.
- The Original Licence is Defaced or Damaged: If the license becomes illegible or worn out, a duplicate license will be required.
- Change of Name: If the driver has legally changed their name, they will need a duplicate licence reflecting this change.
Requirements for Duplicate Driving Licence Application
Before starting your application, make sure you meet the following requirements:
- eCitizen Account: An active account on the eCitizen platform is essential, as all NTSA-related services are accessed through it. If you don’t already have one, you’ll need to create it using your National ID number, email, and mobile number.
- Proof of Identity: The NTSA may require verification of your identity for certain cases, particularly if the application reason is due to a name change.
- Original Licence Details: Information from your original driving license, such as the license number, will be required during the application process.
- Payment Method: The application for a duplicate driving license incurs a fee of Ksh. 3,050. Ensure you have access to a mobile payment service (e.g., M-Pesa) or a debit/credit card for payment.
How to Apply for Duplicate Driving Licence
The process for applying for a duplicate licence is handled entirely online, making it convenient and quick. Here’s a step-by-step guide to help you through the process:
Step 1: Log into Your eCitizen Account
- Go to the eCitizen website and log in to your account using your ID number and password. If you’re not registered on eCitizen, create an account by following the registration prompts.
Step 2: Access the NTSA Service Portal
- Once you’re logged in, navigate to the NTSA service portal. This is where you can find all NTSA services, including applications for duplicate licenses, renewals, and more.
Step 3: Choose the ‘Duplicate Driving Licence’ Option
- Within the NTSA portal, select the option for “Duplicate Driving Licence.” This will open a new page where you can begin your application.
Step 4: Provide Reason for Application
- You’ll be asked to select the reason for applying for a duplicate licence. Choose from the options provided:
- Lost Licence
- Defaced Licence
- Change of Name
- Depending on your selection, you may be prompted to provide further details or documents to support your application. For instance, if your reason is a name change, you may need to provide a name change affidavit or supporting legal documents.
Step 5: Enter Required Information
- Fill in all required details accurately. This includes personal information, driving licence number, and any other details requested by the NTSA. Ensure that your details match those on your original driving license.
Step 6: Make Payment
- The fee for a duplicate driving licence is Ksh. 3,050. Payments can be made through M-Pesa or by using a credit or debit card. To complete your payment via M-Pesa:
- Enter the provided NTSA PayBill number.
- Input the amount and account details as specified.
- Once payment is successful, you will receive a confirmation message on eCitizen, indicating that your application has been submitted.
Step 7: Submit the Application
- After verifying all details and completing payment, submit the application. Ensure you receive a confirmation notification indicating that your application has been received and is in progress.
Step 8: Await SMS Notification
- The NTSA will review your application, and you’ll receive an SMS notification within approximately 5 working days once the duplicate licence is ready. This message will inform you about the next steps or any issues, if applicable.
Step 9: Collect Your Duplicate Licence
- Upon receiving the notification, you can download a digital version of the duplicate licence directly from eCitizen or visit the nearest NTSA office if a physical collection is required. If the NTSA has partnered with Huduma Centres in your area, you may also be able to collect your licence from there.
Key Information About the Duplicate Driving Licence Application
- Application Fees: Ksh. 3,050 for a duplicate license.
- Processing Timeline: Typically, 5 working days from the date of application.
- Notification Method: SMS notification sent to the mobile number linked to your eCitizen account.
- Document Collection: In most cases, the duplicate licence will be downloadable on eCitizen, but physical collection may sometimes be required.
Important Tips for a Smooth Duplicate Driving Licence Application Process
- Ensure Your Details Are Accurate: Any mismatches in the information provided can delay your application. Double-check entries for accuracy.
- Keep Proof of Payment: Sometimes, payment confirmation may be delayed, so keeping a screenshot or record of your payment can help if any issues arise.
- Check Your eCitizen Account Regularly: Log in to your account periodically to check the status of your application. The NTSA portal often updates application progress under “Application History.”
- Update Contact Details on eCitizen: Make sure your mobile number and email address are up to date in your eCitizen profile so that you don’t miss any notifications.
Conclusion
Applying for a duplicate driving licence is straightforward, thanks to the eCitizen portal, which streamlines the process and allows you to manage all necessary applications online. Whether your license is lost, damaged, or needs an update due to a name change, following the steps outlined above will ensure a hassle-free experience.
READ ALSO: How to Renew PSV Drivers Badge
Keep all required details at hand, double-check your information, and stay informed on the status of your application to ensure a quick turnaround. By maintaining your driving license, you’re not only adhering to legal requirements but also ensuring your right to drive safely and confidently on Kenyan roads.
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