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Apply for your PSV driver's badge through NTSA eCitizen portal. Follow our detailed guide on requirements, steps, fees, and same-day approval.

How to Apply for PSV Drivers Badge

Posted on by Tutorials Handbook

Public Service Vehicle (PSV) drivers play a crucial role in Kenya’s transportation sector, carrying passengers safely and professionally. To ensure high standards and accountability, the National Transport and Safety Authority (NTSA) issues PSV badges to qualified drivers. This badge, which must be displayed at all times while on duty, indicates that a driver is certified and legally permitted to operate a PSV.

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Here’s a comprehensive guide on the application process, including requirements and step-by-step instructions to help drivers obtain their PSV badge through the NTSA eCitizen portal.

Why Do You Need a PSV Driver’s Badge?

A PSV badge is mandatory for anyone intending to operate a public transport vehicle in Kenya. This badge not only confirms the driver’s qualifications but also provides passengers with a sense of security, knowing they are being driven by an authorized individual. To apply for a PSV driver’s badge, drivers must meet specific requirements set by the NTSA, which ensures only trained and reliable individuals are entrusted with public transport duties.

Requirements for PSV Driver’s Badge Application

Before beginning the application process, applicants must meet the following requirements:

  1. Valid Driving License (DL): The applicant must have a valid Kenyan driving license.
  2. Appropriate Driving License Category: For PSV badge eligibility, applicants must have one of the following professional categories on their driving license:
    • B Professional
    • D1, D2, or D3
  3. Certificate of Good Conduct: Applicants must have applied for a Certificate of Good Conduct from the Directorate of Criminal Investigations (DCI). This certificate, which can also be obtained through the eCitizen portal, verifies that the applicant has no serious criminal background.
  4. Passport-Sized Colored Photo: A recent, clear, colored passport-sized photo is required for the application. This will appear on the PSV badge and should be in JPEG format for upload on eCitizen.

How to Apply for PSV Drivers Badge

The application process for a PSV driver’s badge is conducted online via the eCitizen portal, making it easy and efficient. Here’s a detailed breakdown of the steps to follow:

Step 1: Log into Your eCitizen Account

  • Begin by visiting eCitizen and logging in using your credentials. If you do not have an account, you’ll need to create one by providing your ID number, phone number, and email address.

Step 2: Access the NTSA Service Portal

  • Once logged in, select the NTSA service portal. This is the gateway to all services related to transportation and licensing in Kenya.

Step 3: Upload a Clear Passport Photo

  • Prepare a recent passport-sized colored photo and upload it to the portal. Ensure that the photo is clear, well-lit, and meets the required JPEG format to avoid any issues with your application.

Step 4: Select the PSV Link and Choose Badge Category

  • In the NTSA portal, find and click on the “PSV” link. You’ll be prompted to choose from different categories of PSV badges. The categories include:
    • Taxi: For those who operate taxi services.
    • Tour: For drivers working in the tourism industry, particularly those who transport tourists.
    • Institutional PSV: For drivers operating vehicles for schools, companies, or other institutions.
    • General PSV: For drivers operating general public transportation vehicles, such as buses or matatus.
  • Choose the category that aligns with your employment type, as this determines the kind of badge issued.

Step 5: Make the Payment

  • The cost for a new PSV driver’s badge is Ksh. 1,050. You can complete the payment through mobile money options like M-Pesa or with credit/debit cards directly on the eCitizen platform.
  • Once the payment is successfully made, submit your application.

Step 6: Check Your Application Status

  • After submission, monitor your application status under “Application History” on your eCitizen profile. This section allows you to see if the NTSA has approved your application.
  • Once approved, the system will indicate that your PSV badge is ready for download.

Step 7: Download and Print Your PSV Badge

  • When your application is approved, download the PSV badge and print it. The badge should be displayed in your vehicle while you’re on duty, as it serves as proof of your authorization to operate as a PSV driver.

Key Information on PSV Driver’s Badge Application

  • Charges: The fee for a new PSV driver’s badge is Ksh. 1,050.
  • Timeline: If all required documents and payments are made correctly, the NTSA typically processes the application and approves it on the same day. This quick turnaround helps drivers start working without long delays.
  • Photo Quality: Ensure your passport photo is high-quality, colored, and meets the requirements specified on the eCitizen portal.

Additional Tips for a Successful PSV Badge Application

  • Ensure All Information Is Accurate: Any inaccuracies in the application may cause delays, so double-check all entries before submitting.
  • Complete the Good Conduct Application First: Since the Certificate of Good Conduct is a requirement, start the application for this certificate in advance to avoid issues when applying for the PSV badge.
  • Use a Stable Internet Connection: Submitting your application through the eCitizen portal requires a reliable internet connection, especially when uploading documents and making payments.
  • Be Prepared with Payment Options: Make sure you have access to mobile money or a payment card to complete the transaction.

Conclusion

A PSV badge is more than just a permit; it’s a symbol of professionalism and commitment to safety. It helps NTSA maintain standards in Kenya’s public transport sector, and it assures passengers that they are in the hands of certified drivers. Obtaining a PSV badge also opens more job opportunities, as only licensed drivers with badges are eligible to work with reputable Public Transport Operators (PTOs).

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Applying for a PSV driver’s badge is essential for anyone looking to operate in Kenya’s public transport industry. By following this guide and meeting all requirements, applicants can ensure a smooth and fast approval process. This badge enhances your credibility and allows you to serve passengers with professionalism and compliance.

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