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Renew your PSV driver’s badge easily on NTSA eCitizen portal. Follow our step-by-step guide for same-day approval and keep your license up to date.

How to Renew PSV Drivers Badge

Posted on by Tutorials Handbook

A Public Service Vehicle (PSV) driver’s badge is essential for anyone transporting passengers in Kenya, whether in taxis, matatus, or buses. The badge verifies that the driver is legally authorized to operate and has met all National Transport and Safety Authority (NTSA) requirements. When a PSV badge nears expiration, drivers must renew it promptly to avoid fines or penalties and ensure seamless service.

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In this guide, we’ll walk you through the process of renewing a PSV driver’s badge through the eCitizen platform, detailing each step to make the application easy and straightforward.

How to Renew PSV Drivers Badge

To renew a PSV badge, the authorized person from the relevant Public Transport Operator (PTO) must initiate the application process on behalf of the driver. Here’s a step-by-step breakdown:

Step 1: Log into the eCitizen Account

  • Begin by visiting the eCitizen portal.
  • Use your login credentials to access the account linked to the relevant Public Transport Operator (PTO). Note that only the authorized PTO representative can complete this process on behalf of the driver.

Step 2: Select the NTSA Service Portal

  • After logging in, navigate to the NTSA (National Transport and Safety Authority) service portal, which provides access to all transport-related services.

Step 3: Log in as a Public Transport Operator

  • Choose the “Public Transport Operator” option. This ensures you’re accessing the correct account type that can handle PSV badge renewals.

Step 4: Select “Individual” and Click on “Renew”

  • Once logged in under the Public Transport Operator profile, find and select “Individual” to initiate the badge renewal process.
  • Click on the “Renew” option, which will prompt the renewal application.

Step 5: Fill in Required Details

  • Complete all required fields with accurate and updated information. The platform may request basic details such as driver identification, license number, contact information, and any other necessary updates since the last renewal.

Step 6: Attach a Passport Photo

  • Ensure you have a recent passport-size photo of the driver saved in JPG or JPEG format, as this will need to be uploaded as part of the application.

Step 7: Make Payment

  • The renewal fee is Ksh. 1,050. Payment can be made through the eCitizen platform using mobile money services like M-Pesa, credit/debit cards, or other available options.
  • Once the payment is completed, submit the application.

Step 8: Check the Application Status

  • After submission, you can monitor the progress of your application by going to “Application History” on the eCitizen platform.
  • Once approved, the status will change, and you’ll be able to download the new badge.

Step 9: Download and Print the PSV Driver Badge

  • After receiving the approval notification, go back to the application history, download the renewed PSV badge, and print it for immediate use.

Important Information on PSV Drivers Badge Renewal

  • Charges: The renewal fee is Ksh. 1,050.
  • Timeline: Once all the steps are completed correctly, the renewal process is generally approved the same day, allowing drivers to get back on the road promptly.
  • Photo Requirements: Make sure the passport photo is recent and clearly displays the driver’s face. It should be in JPG or JPEG format to ensure compatibility with the eCitizen upload system.

Tips for Smooth PSV Drivers Badge Renewal

  • Double-Check Information: Before submitting, review all details for accuracy to prevent processing delays.
  • Payment Confirmation: Ensure your payment is successful and confirmed. The system will notify you once the transaction is complete.
  • Renew Early: Don’t wait until the last day to renew. Starting the process early gives you time to troubleshoot any technical or payment issues.
  • Check Internet Connection: A stable internet connection is essential for a smooth eCitizen experience, especially during payment.

Conclusion

Operating a PSV without a valid badge is illegal and can result in penalties or suspension of driving privileges. Regular renewals reflect a commitment to safety and legal compliance, helping drivers maintain good standing with NTSA and enhancing public trust.

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By following this guide, authorized PTO representatives can seamlessly renew a PSV driver’s badge, helping drivers get back on the road quickly and legally. Make sure to mark your calendar for the next renewal to avoid any last-minute rush, and always keep your details up to date on the eCitizen platform for a smoother experience.

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